Detailansicht
Engaging Public Sector Clients
eBook - From Service-Delivery to Co-Production
ISBN/EAN: 9780230235816
Umbreit-Nr.: 3354313
Sprache:
Englisch
Umfang: 0 S., 2.02 MB
Format in cm:
Einband:
Keine Angabe
Erschienen am 08.04.2009
Auflage: 1/2009
E-Book
Format: PDF
DRM: Digitales Wasserzeichen
- Zusatztext
- Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.
- Kurztext
- Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.
- Autorenportrait
- JOHN ALFORD is Professor of Public Sector Management at the Melbourne Business School, University of Melbourne, Australia and also at the Australia and New Zealand School of Government, Australia. His research and publications are on organization-client relationships, public sector strategy and inter-organizational collaboration.