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Dealing with complaining customers in sport clubs
ISBN/EAN: 9783640849260
Umbreit-Nr.: 1672348
Sprache:
Englisch
Umfang: 44 S.
Format in cm: 0.4 x 21 x 14.8
Einband:
kartoniertes Buch
Erschienen am 02.03.2011
Auflage: 1/2011
- Zusatztext
- Seminar paper from the year 2010 in the subject Business economics - Business Management, Corporate Governance, grade: 1,3, Business and Information Technology School - The Entrepreneurial University Iserlohn, language: English, abstract: The goal of this essay is to demonstrate the importance of complaint management for professional sports organizations. There also should be set out proposals for the implementation of such a management in sport organizations. A further objective is to present a complaint management process for sport clubs.